Faqs Archive - Allegro Coffee
  • Orders and Returns
  • Site Security
  • Shipping
  • General Coffee
  • Coffee Freshness
  • Certifications, Growing & Processing
  • General Tea
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What forms of payment do you accept?

Visa, MasterCard, American Express, and Discover are our current accepted forms of payment.

Can I ship my order to multiple locations?

Not at this time. You will need to create individual orders for each “ship-to” location.

I am having trouble adding items to my cart.

Help! Our site requires that you have third-party cookies enabled to purchase from us.

Is my information secure on your site?

I don’t see the “https” URL in my browser. Yes. The information you submit during the checkout process is encrypted before being transmitted over the Internet, using a Verisign SSL Certificate and RC4 128-bit encryption. We use a masked URL that prevents you from seeing the HTTPS URL name.

Is Allegro Coffee Company (a subsidiary of Whole Foods Market) tracking personal information or shopping habits?

No. We do not collect any personal information when an item is purchased or delivered. Please refer to the Whole Foods Market privacy policy for more details.

What are my different shipping options and when will my order arrive?

Orders are processed for shipping Monday-Friday. Orders received by 11:59pm MST will be processed the next business day. We offer Ground, 2nd Day Air and Next Day Air via UPS for shipping options. Deliveries are Monday–Saturday. Ground shipping typically takes 7-10 business days after your order is processed, 2nd day shipping takes 2 business days after your order is processed and Next Day shipping takes 1 business day after your order is processed. Orders received by 11:59pm MST will be processed the next business day.

How much does shipping cost?

You have the ability to calculate shipping charges based on the various shipment options at checkout. Please note, for orders above $150, only UPS 2-day, 3-day or overnight shipping is available.

Can I track my package?

You will receive an initial order confirmation email after submitting your order, and a shipping confirmation email with tracking information once your order has been shipped. If you do not receive the shipping confirmation email within 24-72 hours of placing your order, try checking your junk mail or spam folder. If you cannot locate the email, please contact us at (303)920-5442 or via email at OnlineSales@allegrocoffee.com. Please include your name, delivery address and any other relevant details about your order.

Can you ship my order internationally for me?

We currently only ship to US addresses within the continental United States and Hawaii.

Can I place an order if my billing address is outside of the US?

Currently we accept only US billing addresses within the United States at this time.

Can you ship to PO Boxes?

No. Currently we do not offer shipping to PO boxes.

My transaction did not go through, but I looked on my statement and my card was charged. What happened?

If the information you entered does not match what your bank has on file exactly, our site rejects it because we have set very high security settings. However, your bank still pre-authorizes the amount of the transaction based on the request. Your bank will remove this pre-authorized amount once they process the decline from our site.

Return Policy

If for some reason you are unsatisfied with your purchase made from our online store, please contact our Online Sales team for all online orders: (303)920-5442 or via email at OnlineSales@allegrocoffee.com. For purchases made at Whole Foods Market stores, please return the product to the store where it was purchased.

How much caffeine is in your coffee?

Great question. Although we do not test the caffeine content in our coffee, a typical 8 oz cup of coffee has 100-150 mg of caffeine. Water source, water temperature, roast level, grind size, brewing method, and brew time are all factors that determine the caffeine level in a cup of coffee.

What are the ingredients in your coffee?

Good news! Our coffee is 100% arabica coffee and contains nothing else. The flavor notes descriptor on our coffee bags is simply a tasting profile. Similar to wine, the coffee industry uses these descriptors for nuance of taste, not ingredients.

Do you offer flavored coffee?

Good question. We do not offer flavored coffees nor do we add any flavorings to any of our coffee. The flavor notes descriptor on our coffee bags is simply a tasting profile. Much like wine, the coffee industry uses these descriptors for nuance of taste, not its ingredients.

Is your coffee gluten-free?

Coffee is an inherently gluten-free crop. And, we do not add any ingredients containing gluten to our coffee or its packaging. However, at this time we are not a certified gluten-free facility. Nor do we do not test our coffees for gluten.

What is the acidity level of your coffee? Do you offer low acid coffee?

All of our coffee offerings don’t have much of a variance in acidity levels. While you may see other brands of coffee marketed as low acid, it undergoes an extensive steaming process which does not meet our quality standards.

How much caffeine is in your decaffeinated coffee?

Our decaffeinated coffee is 99.9% caffeine free. We use the gentle, 100% chemical-free Swiss Water® Process to decaffeinate our coffee. It’s the gold standard for decaf. If you want to learn more about Swiss Water® Process, we have a great blog post that goes into more detail.

What date was my coffee roasted on judging by the “Best By” date on the package? What are your freshness standards and how long is your coffee good for?

Great question! The ‘Best By’ date on your coffee package is 120 days after the date coffee was roasted. For our Small Batch coffee, the ‘Best By’ date on your coffee package is 90 days after the date the coffee was roasted.

We take several steps to ensure your coffee tastes as fresh as possible. We place a one-way valve on each bag to allow carbon dioxide to release after roasting, which prevents oxygen from entering. Prior to sealing the bag, we flush it with nitrogen which also reduces staling.

After your coffee is opened, we recommend enjoying it within two weeks to ensure peak freshness. And store in an airtight container!

When I order your coffee online, how fresh will it be when I receive it?

When you order online, the ‘Best By’ date on your coffee package will have a minimum of 30 days left from the date you receive it.

Do you offer any Rainforest Alliance Certified™ coffee?

Yes, we offer several Rainforest Alliance Certified™ coffees, such as our Rainforest Blend. We have been partnering with the Rainforest Alliance since 2007.

Is your coffee Non-GMO?

Great question. All coffee is inherently non-GMO, but we also carry the Non-GMO Project seal on our bags.

Is your tea gluten free?

Our tea blends do not contain gluten. However, at this time we are not a certified gluten-free facility and we do not test our teas for gluten.

Please note: Our Peaceful Slumber tea contains oat straw. Oat straw may come into contact with wheat, barley, or rye during processing. The oat straw used in this tea blend is not certified gluten-free.

Do you offer any Bird Friendly ® shade grown coffee?

Indeed, we do! Since 2013, we’ve been selling our Organic Early Bird Blend which is certified Bird Friendly ®. You can learn more about certified Bird Friendly® coffee and our partnership with the Smithsonian Migratory Bird Center here.

How much caffeine is in your tea? How much caffeine is in your decaffeinated tea?

We do not test caffeine content of our teas, however, our herbal tea is naturally caffeine free.

In general, a typical 8 oz cup of brewed tea contains 45 – 60 mg of caffeine but longer steep times can affect caffeine level in a cup of tea.

Our decaf tea is 99.6% caffeine free. We use the CO2 method to decaffeinate our tea, which, in short, involves immersing tea leaves into a carbon dioxide solution to absorb the caffeine.

Do you offer any Certified Organic coffee or tea?

Yes, we offer lots of Certified organic coffee and tea! We were the first Certified Organic coffee roaster in Colorado and one of the first in the US. You can learn more about what goes into the organic certification here.

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