Faqs Archive - Allegro Coffee
  • Coffee Capsules
  • General Tea
  • Freshness & Packaging
  • General Coffee
  • Certifications, Growing & Processing
  • Orders and Returns
  • Site Security
  • Shipping
  • View All

What are your capsules made of?

Our capsules contain 100% Arabica coffee. The capsule packaging includes a barrier cup, heat sealable filter paper and lid stock, all BPA free, and the cartons are 100% recyclable fiber.

How do I store and use your coffee capsules?

To preserve best flavor and aroma, store the capsules in a cool, dry place. When it comes to brewing, use the capsule as directed by your coffeemaker manual.

What kind of single-cup brewer are your coffee capsules made for?

Our capsules fit any Keurig® single-cup brewing system for use by owners of Keurig® K-cup coffeemakers.

Do your teas contain any toxins?

All of our bagged teas are Certified Organic, which inherently means that artificial and chemical pesticides, fertilizers, herbicides and genetic engineering (GMO) are prohibited. Organic farms are inspected and their soils are tested yearly by a third-party certifier to ensure these practices are being upheld. Our facility is also certified by Quality Assurance International (QAI), a registered third-party certifier under the USDA’s National Organic Program. For more info visit qai-inc.com or usda.gov

Is there honey in your relaxing chamomile tea?

Honey is listed as a flavor descriptor for relaxing chamomile—in a “tastes like/reminiscent of” way. But there is no actual honey in the tea. No ingredients for any of our teas are derived from animal products.

What does “natural flavors” mean on your ingredient list in your teas?

For all of our teas, natural flavors refers to the proprietary ingredients that add to the overall flavor of our tea, but are in very minimal quantities in proportion to the other ingredients. The natural flavoring is in oil form, added to either rice husks or apple fiber. All flavorings are gluten- free and plant-based, and contain no ingredients derived from animals and are free of common allergens, including cow’s milk, wheat, eggs, honey, tree nuts, peanuts, soybeans, fish, oysters, scallops, shrimp, crab or lobster. There are no chemical or artificial flavorings in any of our teas.

Do your teas have metals in them? What about pesticides?

Our teas are tested for metals (including lead), pesticides, cadmium and arsenic by third party laboratories before they are approved for purchase. All of our teas are certified organic, which means they go through another level of testing to remain certified.

Do your teabags contain epichlorohydrin?

The filter paper used in our tea products meet FDA requirements for the use of epichlorohydrin. We take this issue seriously, and continue to search for the highest quality ingredients and safest packaging options for our teas. To access the best up-to-date information on epichlorohydrin, please contact your healthcare provider and/or the FDA (fda.gov)

What are your tea envelopes made from? Are they recyclable?

To ensure our teas remain fresh, we use FDA-approved food grade metalized film (usually aluminum), which isn’t permeable to oxygen and outside elements. Allegro Tea envelopes are not recyclable or compostable.

What are your tea bags made from?

Our tea bags and cartons are 100% recyclable and compostable. We make our tea bags with wood pulp and compostable raw materials (hardwoods and softwoods) that are “bleached” using either Elemental Chlorine Free and/or Totally Chlorine Free processes. We also use thermoplastic fiber in the paper (polyethlene fiber) to create a seal. The tag is simply paper and water-based inks, and the string is a heavy-weight thread. Instead of stapling the string to the bag, we tuck it into the seam.

Why does my coffee bag look different?

To keep our coffee as fresh as possible, we nitrogen-flush our bags to force the oxygen out, and use a one-way valve so outside air can’t get back into the bags. Since coffee naturally de-gases after it’s roasted, and continues to de-gas after it’s packaged, that can change the way it settles in the bag. Slight differences in the size of the one-way valve’s release holes, as well as the altitude and temperature differences that happen in transit once the coffee leaves our Colorado-based roasting facility, can affect the de-gassing rate as well.

Bottom line: even if it looks funny when you open it, the coffee inside is fresh!

Are your coffee bags recyclable or compostable?

Like most specialty coffee roasters, we use a foil bag that’s multi-layered, with a one-way valve to provide maximum freshness. Unfortunately, it’s not designed to be recycled. We’re continually working with our packaging supplier to develop a recyclable bag that also maintains freshness. But to date, all other recyclable options use GMOs in their packaging and GMO products don’t meet our quality standards.

We do offer a fully compostable bag to customers who purchase their coffee in bulk at select Whole Foods Market store across the U.S. These bags are free and located in the bulk coffee section, next to the grinders. Just remove the tin tie!


Why is one coffee bag shorter / taller than my other bag?

Fill heights are slightly different for each roast profile—darker roasted coffees contain less moisture, so they weigh less, are larger in size, and it takes more beans to weigh 12 oz. Sometimes bags will poof up because of altitude adjustments during transit, especially since we’re located at a higher altitude than most of the stores we ship to. The net weights will be consistent, even if the bag sizes aren’t!

How do I grind Whole Bean Coffee?

For a full pot of drip coffee (not espresso), start with the medium to medium-fine setting on the grinder. (If you’re only making a few cups and using less water, try a slightly finer grind). Since coffee makers, grinders, and personal preferences all vary somewhat, after you’ve tasted your first pot, adjust accordingly for next time. Just keep in mind that the finer the grind, the stronger the flavor will be.

For more info on grind size for other brewing methods, check out our great video tutorial.

If your coffee isn’t labeled organic, is it farmed with pesticides?

As committed as we are to partnering with coffee growers who share our values for environmentally friendly practices, we can’t guarantee that pesticides aren’t used on our conventionally grown coffees.

But in general, specialty-grade (high elevation) coffee farms don’t use many pesticides, because they don’t have as many bug problems at that altitude. Generally, coffee is pretty safe from pesticides, too, because the raw beans grow inside layers of parchment and cherry, and are protected even if they are sprayed. Then, they go through lots of washed processing at the milling stages. And finally, we roast our coffee at 400 degrees, and lab tests on our roasted samples haven’t identified pesticide residue.

What is the polyphenol content of your coffee? What about decaf?

We don’t test for polyphenol content in our coffees, but according to the National Institute of Health, coffee naturally contains components like chlorogenic acid, a polyphenol that has many health-promoting properties (antioxidant, anti-inflammatory, anti-cancer, anti-diabetes, and antihypertensive properties, for example).

 As far as decaf coffees go, we similarly don’t test for polyphenol content. However, unlike chemical decaffeination, which strips most polyphenols from the bean, the Swiss Water Process decaffeination method that we use allows for most of the polyphenols to remain intact.


Does your coffee contain potassium nitrate?

Because the coffee bean itself is protected when it’s growing by multiple layers of parchment, pulp, and husk, it never comes directly into contact with any fertilizers or pesticides. After harvest, the beans are roasted between 400-450 degrees, which would destroy any possible contaminants. On top of this, we haven’t seen scientific evidence that fertilizers can uptake through the soil and affect the coffee bean’s composition.

That said, we don’t test our coffee or tea for potassium or nitrogen levels. We also don’t have any information that any of our coffee or tea products present health issues. If you’re concerned about a potential allergic reaction, we would recommend consulting with your health care provider before consuming our products.

What’s the nutritional information for your coffee and tea?

Since coffee and tea contains insignificant amounts of the nutrients required to be listed by the FDA, we don’t analyze ours for nutritional information.

For more information on the FDA’s food labeling requirements, please visit fda.gov.

Does your coffee have mycotoxins in it?

The risk of mycotoxins in Allegro coffee is extremely unlikely. The Specialty Coffee Association provides details on multiple studies behind this statement.

In short, here’s why:
First, we’re fastidious about our bean selection and quality. Secondly, we do moisture analysis on incoming green coffee beans to ensure it’s not above 13%, a Specialty Coffee Association standard. (At that low humidity, mold and/or ochratoxin—mycotoxin—simply can’t grow.)

And lastly, we roast for between 11 and 14 minutes, at temperatures that range between 400 and 425 degrees. And roasting at about 365 degrees for at least 10 minutes has been shown to eliminate risk of mycotoxins.

Why does my coffee look shiny and oily?

When coffee beans are roasted, their natural oils are brought to the surface. Darker roasted coffees not only have more intense flavors, they’re also oilier than lighter roasted coffees.

What forms of payment do you accept?

Visa, MasterCard, American Express, and Discover are our current accepted forms of payment.

Can I ship my order to multiple locations?

Not at this time. You will need to create individual orders for each “ship-to” location.

I am having trouble adding items to my cart.

Help! Our site requires that you have third-party cookies enabled to purchase from us.

Is my information secure on your site?

I don’t see the “https” URL in my browser. Yes. The information you submit during the checkout process is encrypted before being transmitted over the Internet, using a Verisign SSL Certificate and RC4 128-bit encryption. We use a masked URL that prevents you from seeing the HTTPS URL name.

Is Allegro Coffee Company (a subsidiary of Whole Foods Market) tracking personal information or shopping habits?

No. We do not collect any personal information when an item is purchased or delivered. Please refer to the Whole Foods Market privacy policy for more details.

What are my different shipping options and when will my order arrive?

Orders are processed for shipping Monday-Friday. Orders received by 11:59pm MST will be processed the next business day. We offer Ground, 2nd Day Air and Next Day Air via UPS for shipping options. Deliveries are Monday–Saturday. Ground shipping typically takes 7-10 business days after your order is processed, 2nd day shipping takes 2 business days after your order is processed and Next Day shipping takes 1 business day after your order is processed. Orders received by 11:59pm MST will be processed the next business day.

How much does shipping cost?

You have the ability to calculate shipping charges based on the various shipment options at checkout. Please note, for orders above $150, only UPS 2-day, 3-day or overnight shipping is available.

Can I track my package?

You will receive an initial order confirmation email after submitting your order, and a shipping confirmation email with tracking information once your order has been shipped. If you do not receive the shipping confirmation email within 24-72 hours of placing your order, try checking your junk mail or spam folder. If you cannot locate the email, please contact us at (303)920-5442 or via email at OnlineSales@allegrocoffee.com. Please include your name, delivery address and any other relevant details about your order.

Can you ship my order internationally for me?

We currently only ship to US addresses within the continental United States and Hawaii.

Can I place an order if my billing address is outside of the US?

Currently we accept only US billing addresses within the United States at this time.

Can you ship to PO Boxes?

No. Currently we do not offer shipping to PO boxes.

My transaction did not go through, but I looked on my statement and my card was charged. What happened?

If the information you entered does not match what your bank has on file exactly, our site rejects it because we have set very high security settings. However, your bank still pre-authorizes the amount of the transaction based on the request. Your bank will remove this pre-authorized amount once they process the decline from our site.

Return Policy

If for some reason you are unsatisfied with your purchase made from our online store, please contact our Online Sales team for all online orders: (303)920-5442 or via email at OnlineSales@allegrocoffee.com. For purchases made at Whole Foods Market stores, please return the product to the store where it was purchased.

How much caffeine is in your coffee?

Great question. Although we do not test the caffeine content in our coffee, a typical 8 oz cup of coffee has 100-150 mg of caffeine. Water source, water temperature, roast level, grind size, brewing method, and brew time are all factors that determine the caffeine level in a cup of coffee.

What are the ingredients in your coffee?

Good news! Our coffee is 100% arabica coffee and contains nothing else. The flavor notes descriptor on our coffee bags is simply a tasting profile. Similar to wine, the coffee industry uses these descriptors for nuance of taste, not ingredients.

Do you offer flavored coffee?

Good question. We do not offer flavored coffees nor do we add any flavorings to any of our coffee. The flavor notes descriptor on our coffee bags is simply a tasting profile. Much like wine, the coffee industry uses these descriptors for nuance of taste, not its ingredients.

Is your coffee gluten-free?

Coffee is an inherently gluten-free crop. And, we do not add any ingredients containing gluten to our coffee or its packaging. However, at this time we are not a certified gluten-free facility. Nor do we do not test our coffees for gluten.

What is the acidity level of your coffee? Do you offer low acid coffee?

All of our coffee offerings don’t have much of a variance in acidity levels. While you may see other brands of coffee marketed as low acid, it undergoes an extensive steaming process which does not meet our quality standards.

How much caffeine is in your decaffeinated coffee?

Our decaffeinated coffee is 99.9% caffeine free. We use the gentle, 100% chemical-free Swiss Water® Process to decaffeinate our coffee. It’s the gold standard for decaf. If you want to learn more about Swiss Water® Process, we have a great blog post that goes into more detail.

What date was my coffee roasted on judging by the “Best By” date on the package? What are your freshness standards and how long is your coffee good for?

Great question! The ‘Best By’ date on your coffee package is 120 days after the date coffee was roasted. For our Small Batch coffee, the ‘Best By’ date on your coffee package is 90 days after the date the coffee was roasted.

We take several steps to ensure your coffee tastes as fresh as possible. We place a one-way valve on each bag to allow carbon dioxide to release after roasting, which prevents oxygen from entering. Prior to sealing the bag, we flush it with nitrogen which also reduces staling.

After your coffee is opened, we recommend enjoying it within two weeks to ensure peak freshness. And store in an airtight container!

When I order your coffee online, how fresh will it be when I receive it?

When you order online, the ‘Best By’ date on your coffee package will have a minimum of 30 days left from the date you receive it.

Do you offer any Rainforest Alliance Certified™ coffee?

Yes, we offer several Rainforest Alliance Certified™ coffees, such as our Rainforest Blend. We have been partnering with the Rainforest Alliance since 2007.

Is your coffee Non-GMO?

Great question. All coffee is inherently non-GMO, but we also carry the Non-GMO Project seal on our bags.

Is your tea gluten free?

Our tea blends do not contain gluten. However, at this time we are not a certified gluten-free facility and we do not test our teas for gluten.

Please note: Our Peaceful Slumber tea contains oat straw. Oat straw may come into contact with wheat, barley, or rye during processing. The oat straw used in this tea blend is not certified gluten-free.

Do you offer any Bird Friendly ® shade grown coffee?

Indeed, we do! Since 2013, we’ve been selling our Organic Early Bird Blend which is certified Bird Friendly ®. You can learn more about certified Bird Friendly® coffee and our partnership with the Smithsonian Migratory Bird Center here.

How much caffeine is in your tea? How much caffeine is in your decaffeinated tea?

We do not test caffeine content of our teas, however, our herbal tea is naturally caffeine free.

In general, a typical 8 oz cup of brewed tea contains 45 – 60 mg of caffeine but longer steep times can affect caffeine level in a cup of tea.

Our decaf tea is 99.6% caffeine free. We use the CO2 method to decaffeinate our tea, which, in short, involves immersing tea leaves into a carbon dioxide solution to absorb the caffeine.

Do you offer any Certified Organic coffee or tea?

Yes, we offer lots of Certified organic coffee and tea! We were the first Certified Organic coffee roaster in Colorado and one of the first in the US. You can learn more about what goes into the organic certification here.

We are very sorry, but we can't seem to find a match for that.

Love coffee & tea?



Sign up for our newsletter and get

10% off* on your first online purchase plus exclusive discounts.

*A code will be emailed to you.

You have Successfully Subscribed!