Faqs Archive - Allegro Coffee
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  • Online Ordering Issues
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Terms and Conditions:

Allegro Coffee is a wholly owned subsidary of Whole Foods Market. Please visit this page for Terms and Conditions.


Return Policy:

If for some reason you are unsatisifed with your purchase made from our online store, please contact our Customer Service team for all return processing for online orders: (800)530-3995 or via email or at CustServ@allegrocoffee.com. For purchases made at Whole Foods Market stores, please return the product to the store where it was purchased.


Is Allegro Coffee Company (a subsidiary of Whole Foods Market) tracking personal information or shopping habits?

No. We do not collect any personal information when an item is purchased or delivered. Please refer to the Whole Foods Market privacy policy for more details.


Is my information secure on your site?

I don’t see the “https” URL in my browser. Yes. The information you submit during the checkout process is encrypted before being transmitted over the Internet, using a Verisign SSL Certificate and RC4 128-bit encryption. We use a masked URL that prevents you from seeing the HTTPS URL name.


My transaction did not go through, but I looked on my statement and my card was charged. What happened?

If the information you entered does not match what your bank has on file exactly, our site rejects it because we have set very high security settings. However, your bank still preauthorizes the amount of the transaction based on the request. Your bank will remove this pre-authorized amount once they process the decline from our site.


I am having trouble adding items to my cart.

Help! Our site requires that you have third-party cookies enabled to purchase from us.


Can you ship to PO Boxes?

No. Currently we do not offer shipping to PO boxes.


Can I place an order if my billing address is outside of the US?

Currently we accept only US billing addresses within the United States at this time.


Can you ship my order internationally for me?

No. We are currently sending gift boxes only to US addresses within the continental United States (for orders to Alaska and Hawaii, please contact us at 800.666.4869 or email CustServ@allegrocoffee.com).


Can I track my package?

You will receive an initial order confirmation email after submitting your order, and a shipping confirmation email with tracking information once your order has been shipped. If you do not receive the shipping confirmation email within 24-72 hours of placing your order, try checking your junk mail or spam folder. If you cannot locate the email, please contact us at 800.666.4869 or email CustServ@allegrocoffee.com. Please include your name, delivery address and any other relevant details about your order.


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